Terms and Conditions

Offer, placing orders:

1. These Terms and Conditions apply to the sale via the shop on http://koswood., hereinafter

referred to as Shop.

2. Placing an order in the Shop implies that the Client accepts the terms and conditions of sale set

3. Prices are quoted British pounds. Prices do not include freight. Costs

of freight are added as a separate item in the basket. Information on freight is given before a sale

4. The offer presented on the Shop’s website is a commercial offer. The agreement is made when

5. Placing an order by the Client will be confirmed by the Shop with an e­mail to the address given

6. A pro­forma invoice constitutes the confirmation of purchase. A pro­forma invoice is e­mailed

forth herein and undertakes to follow them.

agreement is made.

the offer of the Shop is accepted by the Client by submitting the order.

by the Client.

to the address given by the Client when placing an order.

Meeting orders and payments:

1. Before an order is met, the Client is obliged to fill in all the fields of the address form. The Shop

reserves the right to refuse to fulfil an order that raises doubts, i.e. if any data necessary to confirm

the order are missing, such as a telephone number or an e­mail address, or if data contain errors

2. Orders are completed within 5­28 working days of the date of order confirmation. In case of

that prevent completing an order.

custom­made orders, their filling time may be extended.

3. Payments may be made in either of the four methods:

upon personal receipt

with a bank transfer

upon delivery

in instalments

4. The Shop reserves the right to request an additional confirmation of order by phone.

5. In case of custom­made orders, i.e. products made according to the Client’s design or products

from the catalogue with modified dimensions set forth by the Client, an advance is required.

Receipt and return of goods:

1. The content of a parcel is to be checked in the presence of a courier in terms of its completeness

If a delivered parcel bears any traces of damage, i.e. crushing or flooding, protective tape torn off

or parcel cut, please complete a damage form and do not accept the parcel. As the cause of

and integrity.

refusing the parcel, please describe the visible damage. Please notify the Seller of the situation (by

If there are no traces of damage on a parcel but its content is damaged or incomplete, please

contact the Seller as soon as possible by phone +447523 542 761 or at info.koswood.com If the

parcel is delivered by a courier service, the Client is authorised to check the content of the parcel in

the presence of the courier upon its receipt, i.e. after signing the bill of lading and making the

payment in case of payment upon delivery. If any non­conformities are found between the content

of a parcel and the order placed by the Client, the Client should fill in the form together with the

courier. If no complaint form is completed, it does not mean that the right of the Client to make a

complaint expires (which means the right to complain about the non­conformity of goods with the

agreement or using the rights under the warranty). However, the complaint form is helpful and

shortens the complaint procedure. If there is no form, the Client is obliged to prove that the parcel

phone +447523 542 761 or at info.koswood.com).

has been delivered damaged or incomplete.

2. The Consumer has the right to return any purchased goods within 14 days.

The goods return form is available on the website in the Returns and Complaints tab.

The returned goods cannot show any traces of wear or damage and should be sent back in the same

The Shop covers the costs of dispatch to the Client; however, the costs of returning goods are

borne by the Client. Please contact the Shop before returning any goods, which will allow to agree

on the return procedure. The Client does not have the right to return any goods that have been

condition as received by the Buyer.

custom­made.

The following are not subject to return:

custom­made goods – products made according to the Client’s design or products from the

catalogue modified upon request of the Client, i.e. with modified dimensions given by the Client or

painted

products used, damaged or bearing traces of assembly.

Complaints

1. If a Client notices that a received product has any technical, quality or other defects caused

during the delivery, the Client has the right to file a complaint. Please send back any defective

goods within 14 days of their receipt together with the description of causes, enclosing the

2. A complaint can be e­mailed to info.koswood.com or sent to the address of the Shop. A

3. The Shop is obliged to address a complaint within 14 days and inform the Client of any actions

4. If a complaint is accepted by the Seller, the Client will be informed of the way and procedure of

addressing the complaint (e.g. the return of goods by the Client, the method of accepting new

goods, etc.). In this case the Seller bears also the costs of transporting the goods. If a complaint is

5. When receiving goods, please check the content of a parcel carefully in the presence of a

complaint form, to the address of the Shop.

complaint form is available on the website in the Returns and Complaints tab.

taken.

rejected, the Client will be informed of the reasons.

courier. If a parcel is open or damaged, fill in a damage form in the presence of the courier (a

complaint form is held by the courier) and do not accept the parcel. Please contact the Seller

6. The sizes of sawmill products, which include fences, summer houses, garden tool houses,

pergolas, carports, and garages as well as wooden playgrounds for private use, may differ slightly

from the specification given on the website. Such differences may be maximum 5% due to the

nature of wood processing in the sawmill. Such differences in dimensions do not justify filing a

7. Any sawmill products, which include fences, summer houses, garden tool houses, pergolas,

carports, and garages as well as wooden playgrounds for private use, may include knots and other

small cracks not exceeding 10% of an element. Such wood characteristics do not constitute

immediately.

complaint.

grounds for making a complaint.

Personal data

1. Pursuant to the regulations of the Act of 29 August 1997 on personal data protection (Journal of

Laws from 2002, No. 101, Item 926 as amended), every Client may access, modify, and delete any

personal data made available to the Shop. Personal data are collected, stored, and used by the Shop

upon consent of their owners, according to law, and in compliance with relevant procedures and in

the manner that guarantees their safety. The Shop may use personal data to provide the proper

security of orders and to inform Clients of any new products and promotions.


Compare our roofs

  Detached

Wall-mounted

Name of roof

Detached

Variant

Detached

Roma

Detached

Corsa

Detached

Praga

Wall-mounted

Roma

Wall-mounted

Corsa

Wall-mounted

Praga

Wall-mounted

Classic

Features:

Glued wood

Glued wood

Glued wood

Glued wood

Glued wood

Glued wood

Glued wood

Glued wood

Solid polycarbonate

Solid polycarbonate

Solid polycarbonate

Solid polycarbonate

Solid polycarbonate

Solid polycarbonate

Solid polycarbonate

Solid polycarbonate

Custom­sized product

Custom­sized product

Custom­sized product

Custom­sized product

Custom­sized product

Custom­sized product

Custom­sized product

Custom­sized product

Free delivery

Free delivery

Free delivery

Free delivery

Free delivery

Free delivery

Free delivery

Free delivery

 - - - -

Choose of roof shape from straight, wavy or arch 

  

Choose of roof shape from straight, wavy or arch 

 

Choose of roof shape from straight, wavy or arch 

   

Choose of roof shape from straight, wavy or arch 

   
- - -

Solid polycarbonate fast lock

- -

Solid polycarbonate fast lock

Solid polycarbonate fast lock

- - - - - - -

Steinless steel

- - - - - - -

Decorative column bracket

Dimensions [cm]

Width

315

345

340

330

342

330

340

340

Length

595

532

532

562

532

532

562

537

Custom-sized

optional

optional

optional

optional

optional

optional

optional

optional

Roof type

Simple

‘S’ type

‘Arch’ type

Roofing

Cellular polycarbonate

optional

optional

optional

Fastlock uni solid polycarbonate

optional

optional

optional

Fittings type

Galvanised steel

optional

Stainless steel

optional

optional

optional

optional

optional

optional

optional

Name of roof

Detached

Variant

Detached

Roma

Detached

Corsa

Detached

Praga

Wall-mounted

Roma

Wall-mounted

Corsa

Wall-mounted

Praga

Wall-mounted

Classic

Transport

Free

Free

Free

Free

Free

Free

Free

Free

Assembly

700

700

700

700

700

700

700

700

Price/m2 139/m2 167/m2 153/m2 173/m2 161/m2 147/m2 167/m2 211/m2

Price

2500

3000

2750

3100

2900

2650

3000

3800

✓ - yes    ✘ - no